Terms of Service

1. Acceptance of Terms

By using the JarShare app, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our service.

2. User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

3. Food Safety

Sellers are responsible for ensuring that all food products listed on JarShare meet local food safety standards. JarShare is not liable for the quality or safety of food provided.

4. Prohibited Content

Users must not list items that are illegal, harmful, or prohibited under local law. We reserve the right to remove any content that violates these terms.

5. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date.

6. Dispute Resolution & Complaints Policy

Introduction

JarShare is committed to providing a trusted, transparent, and fair marketplace for both buyers and sellers. This Policy outlines the procedures for submitting, reviewing, and resolving disputes arising from transactions conducted through the Platform.

Scope

This Policy applies to all purchases, sales, payments, deliveries, cancellations, refunds, and any disputes arising from the use of JarShare.

Filing a Complaint

Buyers and sellers may submit a complaint through JarShare's official support channels. A complaint should include:

• Order number.
• Description of the issue.
• Supporting photos or documents, if applicable.
• Any additional information requested by JarShare.

Complaint Submission Period

Complaints must be submitted within the timeframe specified in the Refund Policy or no later than 48 hours after the order has been received, unless exceptional circumstances justify a later submission.

Complaint Review Process

Upon receiving a complaint, JarShare may review the order details and transaction history, contact both parties for clarification, request additional supporting evidence, assess all available information, and issue a final decision based on the available evidence.

Resolution Outcomes

Depending on the circumstances, JarShare may reject the complaint, approve a full or partial refund, cancel the transaction, provide compensation where appropriate, or suspend or permanently terminate an account found to be in violation of the Platform's policies.

JarShare's decision regarding the operation of the Platform shall be considered final, without prejudice to either party's right to seek legal remedies through the competent authorities.

Marketplace Role

JarShare operates solely as a technology marketplace connecting buyers and sellers. JarShare is not a party to the sales contract between buyers and sellers and is not responsible for either party's contractual obligations.

Fraudulent or Malicious Complaints

Users who intentionally submit false, misleading, or malicious complaints may have their accounts suspended or permanently terminated.

Record Retention

JarShare may retain complaint records, communications, evidence, and resolutions for the period required by applicable laws or as necessary to protect the Platform and its users.

7. Anti-Fraud & Anti-Money Laundering (AML) Policy

Introduction

JarShare is committed to maintaining a secure marketplace by preventing fraud, financial crimes, money laundering, and other illegal activities. This Policy outlines the measures implemented to protect users, transactions, and the Platform.

Purpose

This Policy aims to protect buyers and sellers, prevent fraud and financial abuse, prevent money laundering, prevent the financing of illegal activities, and comply with applicable Saudi Arabian laws and regulations.

Prohibited Activities

Users must not use JarShare to engage in:

• Identity fraud or fake account creation.
• Use of stolen or unauthorized payment methods.
• Money laundering or financing illegal activities.
• Fake transactions, price manipulation, or artificial order generation.
• Misrepresentation or fraudulent disputes.
• Using the Platform solely for transferring money without a legitimate commercial transaction.

Identity Verification

JarShare may require users to complete identity verification at any time, including through Nafath or any other approved verification method. Users may also be required to submit government-issued identification, business registration documents, or additional verification documents when necessary. Failure to complete verification may result in restricted account functionality or account suspension.

Transaction Monitoring

JarShare may monitor transactions and account activity to detect suspicious behavior, including unusual transaction volume, multiple accounts controlled by the same individual, repeated payment failures, artificial buying or selling activity, suspicious pricing patterns, high-risk payment behavior, or any activity reasonably believed to indicate fraud or abuse.

Transaction and Account Suspension

JarShare reserves the right to temporarily suspend any order, payment, withdrawal, or settlement while investigating suspected fraudulent or unlawful activity. JarShare may also suspend, restrict, or permanently terminate any account that violates applicable laws or Platform policies, provides false information, is suspected of fraudulent activity, receives multiple verified complaints, or poses a risk to other users or the Platform.

Cooperation with Authorities

JarShare may disclose user information, transaction records, and other relevant data to competent governmental, regulatory, judicial, or law enforcement authorities whenever required by applicable law or legal process.

Holding Funds

JarShare reserves the right to temporarily withhold settlements or payouts when fraud investigations are ongoing, there is a dispute between parties, regulatory review is required, or the Platform reasonably suspects unlawful activity. Funds may remain on hold until the investigation has concluded or a final decision has been reached.

User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials, protecting verification codes and passwords, keeping account information accurate and up to date, and immediately notifying JarShare of any unauthorized access or suspicious activity.

Platform Rights

To protect the Platform and its users, JarShare reserves the right to suspend accounts, permanently terminate accounts, remove listings, cancel transactions, delay or hold settlements, and report suspected illegal activities to competent authorities. These actions may be taken without prior notice where reasonably necessary to protect the integrity of the Platform.

Compliance with Laws

All users agree to comply with the laws and regulations of the Kingdom of Saudi Arabia, including applicable anti-fraud, anti-money laundering, cybersecurity, consumer protection, and electronic commerce regulations. Use of the Platform constitutes acceptance of this Policy and all related compliance measures implemented by JarShare.