Privacy Policy

Last updated: July 11, 2026

Introduction

The Jar platform respects the privacy of its users and is committed to protecting their personal data in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia (PDPL) and related regulations.

By using the Platform, you agree to the collection and use of your data in accordance with this Policy.

Privacy Policy for the Jar Platform of Fast Turtle Group

This Privacy Policy explains how Fast Turtle Company collects and uses the personal data of individuals who visit our websites or receive services through any of our mobile applications. Protecting your personal data is very important to us, and we understand our responsibilities to handle your personal data carefully, keep it secure, and comply with legal requirements.

This Policy applies only to the services of Fast Turtle Group, the Jar platform, and its website. It does not extend to websites of other companies or organizations that we may link to and that are operated by third parties.

For data protection purposes, Fast Turtle Group is the controller of your personal data when you use our services.

Who We Are

  • Company name: Fast Turtle Group
  • Commercial registration number: 7050234611
  • Registered address: Riyadh, 2328 Faraj Al-Taghlabi, 7342

What Information We Collect From You and How We Collect It

We ensure that the collection and processing of personal data is limited to the minimum necessary to provide the services and achieve the legitimate purposes related to them. Data is collected directly from the data subject or through lawful and disclosed technical means, and is used only within the purpose for which it was collected.

  • Order fulfillment data such as name, mobile number, and address.
  • Optional data such as date of birth, gender, or nationality to improve and personalize your experience and offers within the Jar app.
  • Information about your use of our services and the messages you send through the services or by email.
  • Records of correspondence and communications with sellers or customer service for service quality and regulatory or legal obligations.
  • Technical information from your device, such as location data, device characteristics, operating system, service provider, connection type, IP address, and unique device identifier, where permitted for order fulfillment or by law.
  • Information you provide through forms in our services, such as Contact Us, requests for additional services, or problem reports.
  • Details of your visits to our services, including traffic data, location data, weblogs, other communication data, and the resources you access.
  • Your responses to any marketing surveys, ratings, competitions, or promotional offers that we may ask you to complete.

Minors

We do not knowingly collect personal data from children or persons under the age of 18. If you believe that we have collected personal data from a minor without valid consent and in a manner inconsistent with applicable laws in the Kingdom of Saudi Arabia, please contact us at [email protected] and we will delete that data.

Cookies

Our websites use cookies to distinguish you from other users. This helps us provide a good experience when you browse our website and allows us to improve it.

How We Use Your Information

We use your personal information to register you as a new customer, process and deliver your order, manage our relationship with you, provide access to the services you requested, perform our contractual obligations, prepare invoices, manage payments and fees, respond to your requests and inquiries, and notify you of changes to our terms and Privacy Policy.

We also use information to ensure the quality and effectiveness of our services, including recording customer service calls when necessary, using data analytics, requesting participation in surveys, improving content provided through our services, and notifying you of changes to our services.

We may send operational notifications related to services you requested, such as order status, delivery, and payment notifications. Direct or personalized marketing notifications will be sent according to the appropriate legal basis, including obtaining your consent whenever legally required.

Legal Basis for Processing Your Data

  • Performance of contract: including registering you as a customer, fulfilling your orders, managing payment, and preparing invoices.
  • Legitimate interest: including responding to your inquiries, keeping records, analyzing usage patterns, ensuring network security, and preventing fraud.
  • Consent: including direct marketing, optional cookies, and participation in surveys. You may withdraw your consent at any time.
  • Legal obligation: including responding to regulators, retaining legally required records, and complying with applicable legal requirements.

How Long We Retain Your Data

We retain personal data for as long as necessary to achieve the purpose for which it was collected, unless longer retention is required to comply with a legal obligation, court order, or to defend legal claims or rights. When the purpose ends, we delete, destroy, or anonymize the data using secure methods.

Who We Disclose Your Information To

We may disclose information to service providers who provide services on our behalf, provided that your data is used only to provide the requested services and under terms consistent with this Policy.

  • Website management and hosting service providers.
  • Database, sales management, and marketplace engagement software providers.
  • Payment solution providers.
  • Fraud prevention and identity verification agencies.
  • Survey and market research service providers.
  • Productive families from whom you placed an order, or logistics companies used to deliver goods.
  • External auditors where necessary to comply with legal and regulatory obligations.

We may also disclose your personal information to members of our group or to third parties in connection with a potential sale or purchase of business or assets, where you request or permit the disclosure, or where we are required to disclose information to comply with a legal or regulatory obligation.

How We Protect Your Data

The Group is committed to protecting your personal data by taking strong security and privacy measures to protect your data from unauthorized access, use, or loss, including protection against data breaches and cyber incidents, and implementing relevant controls and standards issued by the National Cybersecurity Authority.

Where We Store Your Information and International Transfers

Because we are located in the Kingdom of Saudi Arabia, the information we collect from you will be stored and processed in the Kingdom. Personal data will not be transferred outside the Kingdom or disclosed to an entity outside it except in accordance with the cases and controls set out in the Personal Data Protection Law and its implementing regulations, and after taking the required legal, contractual, and organizational safeguards.

Your Rights

  • The right to be informed about the use of your personal data.
  • The right to access your personal data.
  • The right to request correction of your personal data.
  • The right to request destruction or deletion of your personal data.
  • The right to request your data in a clear and readable format.
  • The right to withdraw consent at any time.
  • The right to submit a complaint to the Saudi Data and AI Authority (SDAIA).

You may exercise any of these rights by sending a written request to [email protected]. Requests will be processed within a period not exceeding 30 days from completion of identity verification.

Data We Collect

  • Name, mobile number, email address, and national ID number where needed.
  • Nafath verification data, geographic location, payment data, and order history.
  • In-platform conversations, user ratings, device data, and IP address.

Use and Sharing of Data

Data is used to create accounts, fulfill orders, process payments, verify identity, prevent fraud, improve services, communicate with users, and comply with regulations.

Jar does not sell personal data. Data may be shared with payment service providers, delivery companies, government authorities upon lawful request, and verification service providers such as Nafath.

Changes to This Privacy Policy

This Policy was last updated on 2026/07/11. We may update this Policy from time to time to keep it current, comply with legal requirements, or reflect changes in how we operate our business.

Contact

If you have any complaints or inquiries related to this Policy, or if you wish to exercise any of your rights as a data subject, you may contact us by email at [email protected].